When the IPhone 5s came out, I decided to upgrade my IPhone 4. No battery life, but a cool phone. In the meantime, I got a LifeProof waterproof case for the phone along with a LifeProof Life Preserver. All of which have served me well… for exactly six months. SIX . (6) . months. I don’t think that’s a great payout for a hundred dollar investment to keep my new IPhone waterproof and floating.
A few weeks ago I took the IPhone 5s LifeProof Case & Life Preserver white water rafting on Clear Creek outside of Denver while visiting our son. Shortly after, Billy said — “Mom, this LifeProof case sucks – I don’t understand what you see in it.”
WHAAATTTT???? I love this waterproof case. But it turns out it’s not waterproof anymore. The screen protector part has pulled loose from the case, rendering the phone NOT WATERPROOF! Leaving a big gap between the screen protector and the screen, making it almost impossible to use the touch type screen.
Good thing I didn’t submerse it accidentally when we were white-water rafting!
Since I’d only had it six months, I e-mailed LifeProof. In literally less than 24 hours, I had a return e-mail asking me to provide a photo with the case apart, pointing out the problem against a white sheet of paper with my contact info. And less than a few days later, I received an e-mail saying my replacement Lifeproof case was on the way.
No questions, no run-around, no “you did this and must have caused that” … blah blah blah…
(UPDATE: Since I wrote this post, I’ve heard from several readers who have had the same problem. Apparently the replacement guarantee is only good one time, so when cases fall apart the next time, they were out of luck. Most reported the replacement case took another 6-11 months to fail. I am sincerely hoping this is not what I experience since I like the case so much, but time will tell….. )
Just a replacement case. Not even contingent on my returning the bad one – at my expense.
WOW! Customer service is NOT dead! I am amazed and happy, happy, happy!
Anyone had any experiences with Lifeproof that you loved … or otherwise? Please leave a comment and share. Cheers! Jan